Question 1

What workloads is the Helmstone W1 intended for, and what does its burn-in show?

Accepted Answer

The published W1 target scope is local LLM development, 8B–70B fine-tuning and LoRA, and scientific simulation. The W1 benchmark page describes a 48-hour 7B FP16 vLLM run, but the current canonical record exposes no promoted run or numeric metrics, so this answer makes no throughput or thermal claim. That benchmark scope is W1-specific and does not establish W2 or W4 performance.

Question 2

How should I choose between W1, W2, and W4?

Accepted Answer

Start with the model or checkpoint’s VRAM needs, including context and KV-cache requirements, then consider GPU count, job duration, and your site’s power, cooling, and rack limits. W1 lists one RTX 5090 with 32 GB; W2 lists two RTX Pro 6000 GPUs with 96 GB GDDR7 each and is marked Proposed · pending; W4 lists four B200 GPUs with 192 GB HBM3e each. W2 and W4 do not have published completed burn-ins: W2 remains pending, and W4’s canonical burn-in is unpublished. Check each full spec against your facility; the W4 spec lists a 220 V feed.

Question 3

What support is included, and what response windows apply?

Accepted Answer

Standard support is included with every shipment. For P1 issues, Standard lists same-day remote response and on-site within 24 business hours in priority metros; outside those metros it lists 48-hour remote mitigation and on-site if mitigation fails. The Priority add-on lists on-site dispatch within 4 business hours in priority metros, or 48-hour remote mitigation and on-site within 72 hours if it fails elsewhere. The Mission-Critical add-on lists on-site within 2 business hours in priority metros; outside them, it lists a response within 6 business hours plus direct engineering contact first. The applicable window depends on support tier, priority, and geography.

Commercial workstation FAQ

What workloads is the Helmstone W1 intended for, and what does its burn-in show?

How should I choose between W1, W2, and W4?

What support is included, and what response windows apply?